You can pay your water bill:
- in person at our office (275 Fitzroy Street)
- any financial institution (payment centre fee may apply)
- by setting up pre-authorized payments through our online portal
- via online/telephone banking through your financial institution
Please call our office at 902-432-1230 with any inquiry you may have regarding your utility account. Our office hours are:
- November–April: 8:30am–4:30pm
- May–October: 8:30am–4:00pm
Utility Collection Process
Summerside City Council has adopted a collections policy to ensure the timely collection of outstanding accounts.
The City appreciates that by far, the vast majority of residents and
business owners pay their accounts on time, and in full. However, in
cases whereby payment obligations are not met, the City may disconnect
services.
The following timeline and notifications will be followed prior to
disconnection. This timeline is also listed in the application form
when signing up for a utility account:
- For accounts with a past due amount greater than 10 days, the customer
is notified in writing that they have 14 days to either make a payment
in full, or to make payment arrangements.
- If after the 14 days have expired and no payment or payment
arrangement has been made, the customer is again notified in writing
that their account has been classified Disconnection Pending. A payment
or payment arrangements must be made within 14 days.
- If after the second notice period elapses and there is still no
payment or payment arrangement made, the account will be scheduled for
immediate disconnection.
If customers are not able to make payment in full, they will be
expected to comply with a payment arrangement, the terms of which will
be approved by the City. An arrangement may include an
obligation to prepay an amount in advance, for anticipated service costs
in the immediate future, for example up to 15-30 days.
If a payment arrangement is not adhered to and the City has not been notified of a payment being missed,
disconnection will take place without further notice.
For customers who are tenants of a property and are responsible to have
the utilities in their name, please be advised that the landlord may be
notified if your account becomes in arrears.
While the City undertakes to make every reasonable effort to deliver
such notice (including registered mail), non-receipt of such notice will
not cause deferral of the scheduled cut-off.
We thank you for your cooperation. If you have any questions concerning
this policy, please contact 902-432-1230.
For more information, please contact:
Customer Service
902-432-1230
[email protected]
City of Summerside, 275 Fitzroy Street, Summerside, PE C1N 1H9
Related City Documents
Online Portal
Related External Links
Island Waste Watch Management