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Bills and Payments

The City of Summerside offers a number of payment methods for your convenience:

  • Pre-authorized payments. On the date your utility bill is due, the amount will be withdrawn from your bank account or charged to your credit card. To use a credit card as your pre-authorized form of payment you can sign up for an account through our online portal.  In addition, we are able to process pre-authorized payments through your bank account which can be done in person at City Hall or through the online portal.
  • City Hall. We accept payments via cash, cheque, debit and credit cards at City Hall (First Floor). There is a drop box located by the front door for payments, but please do not leave cash in the drop box.
  • Internet/telephone banking. Contact your financial institution for payment set up details (the payee at many financial institutions is Summerside Utilities or City of Summerside).
  • Any chartered bank will accept your City of Summerside utility payments.

General Information:

902-432-1268:  Customer Service 
902-432-1230:  Billing 
902-432-1268:  Emergency or After Office Hours

City of Summerside, 275 Fitzroy Street, Summerside, PE  C1N 1H9

Utility Collection Process

Summerside Electric has a collections policy in place to ensure timely collection of the City's outstanding accounts.

The City appreciates that by far, the vast majority of residents pay their accounts on time, and in full. However, in cases whereby payment obligations are not fulfilled, the City may disconnect services.

The following timeline and notifications will be followed prior to disconnection. This timeline is also listed in the application form when signing up for a utility account:

  • For accounts with a past due amount greater than 10 days, the customer is notified in writing that they have 14 days to either make a payment in full, or to make payment arrangements.
  • If after the 14 days have expired and no payment or payment arrangement has been made, the customer is again notified in writing that their account has been classified Disconnection Pending. A payment or payment arrangements must be made within 14 days.
  • If after the second notice period elapses and there is still no payment or payment arrangement made, the account will be scheduled for immediate disconnection.

If customers are not able to make payment in full, they will be expected to comply with a payment arrangement, the terms of which will be approved by the City’s Financial Services Department. An arrangement may include an obligation to prepay an amount in advance, for anticipated service costs in the immediate future, for example up to 15-30 days.

If a payment arrangement is not adhered to and the Department of Financial Services has not been notified of a payment being made, disconnection will take place without further notice.

For customers who are tenants of a property and are responsible to have the utilities in their name, please be advised that the landlord may be notified if your account becomes in arrears.

While the City strives to make every reasonable effort to deliver such notice (including registered mail), non-receipt of such notice will not cause deferral of the scheduled cut-off.

We thank you for your cooperation. 

If you have any questions concerning this policy, please contact 902-432-1230.

Related City Documents: 

Electric Rates, Schedule & Policy Manual

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